Overview

This website is operated by sa-in.

Throughout the site, the terms “we,” “us,” and “our” refer to sa-in.

By visiting our website and/or purchasing something from us, you agree to be bound by these Terms of Service, together with our Refund Policy, Shipping Policy, Privacy Policy, and other policies available on this website.

Please read these Terms of Service carefully before using our website or placing an order.

Our online store is hosted by Shopify, which provides the e-commerce platform that allows us to offer our products to you.

1. About sa-in

sa-in is based in Srinagar, Kashmir, India.

We offer Kashmiri handicrafts sourced and developed in collaboration with artisans and workshops in Kashmir.

The products available through our online store may include handmade and individually crafted pieces.

2. Online Store

You may use this website and purchase our products only for lawful purposes.

You must not use our website or products in violation of any applicable law or regulation.

We reserve the right to refuse or cancel an order where reasonably necessary, including in cases of suspected fraud, incorrect pricing or product information, payment issues, or circumstances that prevent us from fulfilling the order.

If we cancel an order after payment has been received, we will arrange an appropriate refund.

3. Products

Many of the products offered by sa-in are handmade.

Because of the nature of handcraftsmanship, slight variations in colour, pattern, shape, size, texture, embroidery, carving, painting, or other details may occur from piece to piece.

These variations are part of the character of handmade products and are not necessarily considered defects.

We make reasonable efforts to describe and photograph each product accurately. However, colours and details may appear differently depending on your screen or device.

Nothing in this section limits any rights you may have under applicable consumer protection law in relation to defective, damaged, incorrectly supplied, or materially misdescribed products.

4. Product Availability

Some products are available only in limited quantities or as one-of-a-kind pieces.

Availability is therefore subject to change without notice.

In the event that a product becomes unavailable after you place an order, we will contact you and arrange an appropriate refund or other solution.

5. Prices and Payment

Product prices are displayed on the website at the time of purchase.

Prices may change without prior notice, but any change will not affect an order that has already been confirmed, except where required by law or where there has been an obvious pricing error.

Available payment methods are displayed at checkout and/or in our User Guide.

Customers are responsible for providing accurate billing, payment, and contact information when placing an order.

6. Orders

After you place an order, you may receive an order confirmation by email.

Receipt of an order confirmation does not necessarily mean that we have accepted the order if circumstances arise that prevent us from fulfilling it.

We reserve the right to cancel or refuse an order where reasonably necessary. If payment has already been received for an order that we cannot fulfil, we will arrange a refund.

7. Shipping and Delivery

Orders are shipped from Srinagar, Kashmir, India unless otherwise stated.

Shipping methods, estimated dispatch times, shipping charges, and other delivery information are described in our User Guide and/or Shipping Policy.

For international orders, customs duties, import taxes, handling charges, or other fees may be imposed by the destination country.

Unless otherwise required by applicable law or stated on our website, such charges are the responsibility of the customer.

International delivery times may vary depending on the destination, customs procedures, local postal services, and other circumstances beyond our reasonable control.

8. Returns and Refunds

Returns and refunds are handled in accordance with our Refund Policy.

Please review the Refund Policy before placing your order.

Nothing in these Terms or our Refund Policy is intended to exclude or restrict rights available to consumers under applicable law.

9. Handmade Products

We believe that part of the value of handmade work lies in the traces of the person who made it.

Small irregularities and differences between individual pieces may therefore occur.

Where relevant, we will provide information about materials, techniques, care, dimensions, and other characteristics on the product page.

Please review this information carefully before purchasing.

10. Accuracy of Information

We make reasonable efforts to ensure that product descriptions, prices, photographs, availability, shipping information, and other information on this website are accurate.

However, occasional errors or omissions may occur.

Where we discover a material error affecting an order, we will contact you and, where appropriate, offer the option to proceed with corrected information or cancel the affected order for a refund.

11. Intellectual Property

Unless otherwise stated, the content of this website, including text, photographs, graphics, logos, designs, and other materials created by or for sa-in, is owned by or licensed to sa-in.

You may not reproduce, distribute, modify, sell, or commercially use such content without our prior permission, except where permitted by applicable law.

12. Third-Party Services

Our website may use or link to services provided by third parties, including Shopify, payment providers, shipping companies, and other service providers.

Your use of certain third-party services may also be subject to the terms and policies of those providers.

We are not responsible for third-party services to the extent that matters are outside our reasonable control, subject always to any rights or remedies available to you under applicable law.

13. Personal Information

Personal information submitted through this website is handled in accordance with our Privacy Policy and applicable data protection law.

Please review our Privacy Policy for more information about how we collect, use, store, and protect personal information.

14. Limitation of Liability

To the fullest extent permitted by applicable law, sa-in will not be liable for indirect or consequential losses arising from the use of this website or our products where such liability may lawfully be limited.

Nothing in these Terms excludes or limits any liability or consumer right that cannot lawfully be excluded or limited, including applicable rights relating to defective products, product liability, fraud, or other protections provided by law.

15. Prohibited Uses

You may not use this website:

• for any unlawful or fraudulent purpose;
• to violate the rights of sa-in or any third party;
• to transmit malicious software or harmful code;
• to interfere with the security or operation of the website;
• to collect personal information about others without lawful authority; or
• to misuse, reproduce, or commercially exploit the website or its content without permission.

We may restrict access to the website where reasonably necessary in response to misuse or unlawful activity.

16. Changes to These Terms

We may update these Terms of Service from time to time to reflect changes in our business, website, services, or applicable law.

The latest version will be published on this page.

Changes will apply from the date they are published unless otherwise stated or required by applicable law.

17. Governing Law

These Terms of Service are governed by the laws of India.

Nothing in these Terms limits any rights or remedies available to consumers under applicable consumer protection laws.

18. Contact

If you have any questions about these Terms of Service, please contact us through the Contact page on our website.