We accept returns within 10 days of delivery.

To be eligible for a return, your item must be in the same condition as when you received it, unused, and in its original packaging. You will also need your receipt or proof of purchase.

To request a return, please contact us at adil.shangloo@sa-in.jp before sending your item back. Items returned without contacting us in advance will not be accepted.

If your return is accepted, we will provide instructions on how and where to send your item.

Unless the item is damaged, defective, or incorrect, return shipping costs are the responsibility of the customer.

Handmade Items

Our pieces are made by hand, and slight variations in color, shape, pattern, embroidery, carving, or finish may occur. These variations are part of the character of handmade work and are not considered defects.

Damages and Issues

Please inspect your order when it arrives and contact us as soon as possible if your item is damaged, defective, or different from what you ordered.

Please include your order number and photographs of the item and packaging so that we can review the issue and find an appropriate solution.

Non-returnable Items

Custom-made and personalized items cannot be returned unless they arrive damaged or defective.

Sale items are also non-returnable unless they arrive damaged or defective.

If you are unsure whether your item is eligible for return, please contact us before sending it back.

Exchanges

We do not offer direct exchanges. If you would like a different item, please request a return for your original purchase and place a new order.

European Union Returns

If your order is shipped to the European Union, additional statutory cancellation or return rights may apply. These rights are not affected by this policy.

Refunds

Once we receive and inspect your return, we will let you know whether your refund has been approved.

If approved, the refund will be issued to your original payment method within 10 business days. Please note that your bank or credit card company may take additional time to process the refund.

If more than 15 business days have passed since your refund was approved, please contact us at adil.shangloo@sa-in.jp.